Moomoo Contact Us

At Moomoo, we understand the importance of providing reliable and accessible customer support to ensure a seamless trading experience for our users. Whether you’re a seasoned investor or new to the world of trading, our dedicated support team is here to assist you every step of the way.

Contact Options

Moomoo offers multiple channels for you to reach out and get the assistance you need:

1. Live Chat Support
   Our live chat support is available 24/7, allowing you to connect with our knowledgeable representatives in real-time. Simply access the live chat feature within the Moomoo app or website, and our team will be ready to address your inquiries promptly.
   
   
2. Phone Support
   For more personalized assistance, you can contact our customer service team directly via phone. Our phone support lines are open during regular trading hours, ensuring you receive the guidance you need when it matters most.
   

1. Email Support
   If you prefer written communication or have more detailed inquiries, you can reach out to us via email. Our team will respond to your inquiries within a reasonable timeframe, providing you with comprehensive solutions.

Help Center and Knowledge Base

In addition to our direct support channels, Moomoo offers a comprehensive Help Center and Knowledge Base. These resources are designed to provide you with self-service solutions and answers to common questions.

The Help Center can be accessed directly from the Moomoo app or website, offering a searchable database of articles, guides, and tutorials covering a wide range of topics, including:

• Account setup and management
• Funding and withdrawal processes
• Trading rules and order types
• Platform features and functionalities
• Promotions and special offers
• Fees and commission structures
• Tax and regulatory information
• Security and data protection

The Knowledge Base also includes video tutorials, webinars, and interactive courses to enhance your learning experience and help you become a more informed and confident trader.

Support Areas

Our knowledgeable support team is equipped to assist you with a variety of inquiries and concerns related to your Moomoo experience. Some of the key areas where we can provide assistance include:

1. Account-related queries:
   
   
   • Account opening and verification processes
   • Account settings and preferences
   • Account security and login issues
   • Account transfers and asset movements
     
     
2. Trading-related inquiries:
   
   
   • Order placement and execution
   • Margin trading and requirements
   • Options trading strategies and analysis
   • Corporate actions and dividends
   • Trading rules and regulations
   • Market data and research tools
     
     
3. Technical support:
   
   
   • Platform troubleshooting and bug reporting
   • Mobile app or website performance issues
   • Integration with third-party tools and services
   • Software updates and compatibility
     
     
4. Education and training:
   
   
   • Access to educational resources and webinars
   • Guidance on technical analysis and trading strategies
   • Interpretation of market data and news
   • Online courses and certification programs
     
     
5. Promotions and offers:
   
   
   • Eligibility criteria and redemption processes
   • Terms and conditions clarification
   • Bonus and reward inquiries
   • Campaign and event information
     
     
6. Compliance and regulatory:
   
   
   • Account documentation requirements
   • Tax and reporting obligations
   • Legal and regulatory inquiries
   • Complaint handling and escalation

Dedicated Support for Specific Regions

Moomoo recognizes the diverse needs of our global user base. As such, we have dedicated support teams available to assist customers in different regions, ensuring efficient communication and understanding of local market practices and regulations.

For customers in specific regions, please refer to the contact information provided earlier for phone numbers and email addresses.

Support Languages

To better serve our global client base, Moomoo’s support team is multilingual and can assist customers in various languages, including:

• English
• Chinese (Mandarin and Cantonese)
• Japanese
• Malay
• Additional languages may be available based on support staff availability.