Moomoo Login
At Moomoo, we prioritize the security and seamless accessibility of your trading account. Whether you’re logging in from your desktop or mobile device, our login process is designed to be user-friendly and fortified with robust security measures to protect your personal information and assets.
Login Options
Moomoo offers multiple convenient login options to suit your preferences and ensure a smooth experience:
- Web Login
Access your Moomoo account via our secure web platform by visiting www.moomoo.com. Simply enter your account credentials (username and password) in the designated fields, and you’ll be logged in to the web trader. - Mobile App Login
For on-the-go trading, you can log in to your account through the Moomoo mobile app, available for both iOS and Android devices. After installing the app, tap the “Login” button and input your username and password to gain access to your account and all its features.
Desktop Application Login
Moomoo also offers a desktop application for Windows and macOS users, providing a dedicated trading platform with advanced charting and analysis tools. Launch the desktop app and enter your login credentials to begin your trading session.
Login Security
Moomoo takes the security of your account and personal information very seriously. We employ industry-standard security protocols and best practices to safeguard your data, including:
- Two-Factor Authentication (2FA)
Enhance your account security by enabling two-factor authentication (2FA). This additional layer of protection requires a one-time code generated on your mobile device or sent to your registered email address, ensuring that only authorized users can access your account.
Moomoo supports the following 2FA methods:
- Mobile App Authenticator (Google Authenticator, Authy, etc.)
- SMS Text Message Verification
- Email Verification
- Biometric Authentication
For added convenience and security, Moomoo supports biometric authentication methods, such as fingerprint or facial recognition, on compatible devices. This feature allows you to securely log in without having to remember your password each time. - Secure Socket Layer (SSL) Encryption
All data transmitted between your device and Moomoo’s servers is encrypted using SSL/TLS technology, protecting your sensitive information from unauthorized access and ensuring the integrity of your communications. - Regular Password Updates
Moomoo recommends regularly updating your account password to maintain a high level of security. Our system will prompt you to change your password periodically or whenever necessary to mitigate potential risks. - Login History and Activity Monitoring
Moomoo keeps track of your login history and account activity, allowing you to review and monitor any suspicious or unauthorized access attempts. You can also set up alerts to be notified of any unusual login or trading activity on your account.
Account Recovery
In the event that you forget your login credentials or experience any issues accessing your account, Moomoo has robust account recovery procedures in place. You can initiate the account recovery process by following these steps:
- Visit the Moomoo website or launch the mobile app.
- Click on the “Forgot Username/Password” link.
- Provide the required information, such as your email address or account number, to verify your identity.
- Follow the instructions provided to reset your password or retrieve your username securely.
Moomoo’s support team is also available to assist you with account recovery if you encounter any difficulties during the process.
Login Assistance
If you require further assistance or have any questions regarding the login process, our knowledgeable support team is available to help. You can reach out to us through the following channels:- Live Chat Support: Available 24/7 within the Moomoo app or website.
- Phone Support: Contact our regional support lines during trading hours.
| Region | Phone Number |
| U.S. Customers (English) | +1 888 721 0610 |
| U.S. Customers (Chinese) | +1 888 721 0660 |
| Malaysia | +60 3 9212 0708 |
| Singapore | +65 3165 0838 |
| Australia | +61 2 8311 3365 |
| Japan | +81 3 4578 6136 |
| Hong Kong | +852 5808 2105 |
- Email Support: Send your inquiries to the appropriate regional email address.
| Region | Email Address |
| U.S. | [email protected] |
| Malaysia | [email protected] |
| Singapore | [email protected] |
| Australia | [email protected] |
| Japan | [email protected] |
| Hong Kong | [email protected] |
FAQ
Moomoo recommends changing your account password every 90 days or whenever you suspect a security breach. Our system will prompt you to update your password periodically to maintain optimal account security.
Yes, you can set up 2FA on multiple devices for added convenience and security. Moomoo supports various 2FA methods, including mobile app authenticators, SMS codes, and email verification.
To maintain the security of your login credentials, follow these best practices:
- Use a strong, unique password with a combination of letters, numbers, and special characters.
- Avoid using easily guessable personal information in your password.
- Never share your login credentials with anyone, including Moomoo staff.
- Log out of your account when not in use, especially on public or shared devices.
- Enable two-factor authentication (2FA) for an additional layer of security.
